The Modena Approach
How we remove friction from Australian businesses.
Twenty years of managed IT, security, and advisory work has taught us one thing: clients come back when the friction stays removed.
We sell outcomes, not products.
Most IT companies sell hardware, services, and contracts. We sell the outcome of those things: a business that runs cleanly, confidently, and without technology getting in the way. Friction shows up in three places — and we remove it in all three.
Layer 1
Operational friction
Things that run reliably.
When infrastructure is unreliable, networks slow down, or security is weak — work stops. Or worse, it keeps going with hidden cost. Operational friction is invisible when it’s working and catastrophic when it isn’t. This is the foundation; everything else builds on it.
Managed IT Services
Two engagement levels. Remote Support covers unlimited remote helpdesk, monitoring, antivirus, automated updates, and Microsoft 365 management. Complete Support adds unlimited onsite support, bi-annual ICT strategy reviews, and discounted project rates. Both include P1–P4 response commitments.
Managed Security
Layered onto any engagement. INKY GenAI email protection, EDR with 24/7 SOC monitoring, Dark Web monitoring, M365 SaaS security, automated backup with 6-month retention, LastPass Business, vulnerability scanning, security awareness training and phishing simulation.
Infrastructure Projects
Video conferencing rooms (Zoom, Teams, Webex), network installations, office relocations, server and virtualisation deployments, cloud migrations to Azure, AWS, and Microsoft 365.
Procurement
Hardware and software through Dicker Data and Ingram partnerships. Computers, networking, servers, software licensing, AV equipment, telecommunications hardware. No ongoing commitment required.
Layer 2
Strategic friction
Decisions made with clarity.
Should we move to the cloud? Is our cyber posture adequate? Which AI platform actually fits? Uncertainty drains energy and delays decisions. We replace it with clarity, without an agenda.
Consulting & Advisory
IT strategy and planning, technology assessments, vendor selection and RFP support, network/security/cloud architecture design, business continuity planning, technology budget and TCO analysis. Engaged hourly, daily, or as fixed-price.
ICT Strategy Reviews
Bi-annual onsite reviews for Complete Support clients aligning technology with business growth. Available as standalone engagements for everyone else.
Business Intelligence
Custom applications, Microsoft Power BI, data visualisation, database design, API integrations, workflow automation. We turn information into decisions.
AI Strategy & Adoption
AI readiness assessments, Microsoft 365 Copilot strategy and rollout, platform evaluation led by Anthropic’s Claude across OpenAI and Microsoft, AI governance and pilot frameworks.
Layer 3
Human friction
Tools that don’t get in the way.
Clunky software, phone systems from 2005, teams that can’t collaborate when they’re remote. When your people are fighting their tools, they’re not doing the work they’re here to do. We make sure the tools get out of the way.
Unified Communications & Telephony
Cloud PBX, Microsoft Teams Direct Routing, Webex softphone, HD video, mobile apps, call recording, auto-attendants. Delivered via our partnership with Access4. Supply only, supply and install, or fully managed. No contract lock-in on telephony.
Microsoft 365 & Collaboration
Deployment, Teams rollouts, training, migration. We don’t just install it; we make sure your team can use it.
Video Conferencing & Meeting Rooms
Professionally installed and configured AV environments for Zoom, Teams, and Webex. Spaces that actually work, every time.
AI-Augmented Productivity
Microsoft 365 Copilot deployment, AI meeting summaries, document drafting, inbox management, workflow automation, and custom Claude-powered workflows tailored to your team.
Training & Enablement
Security awareness, phishing simulation, Microsoft Copilot adoption, AI productivity training. Because the best technology in the world doesn’t help if people don’t know how to use it well.
Engagement that flexes to you.
We believe in choice, not pressure. Most providers push long-term contracts or bundled deals. We don’t. If you need a complete partner managing everything, we’re great at that. If you just need someone to source equipment, deliver one project, or give you an hour of strategic advice, we’re equally happy doing that.
| Engagement type | Commitment | Pricing model |
|---|---|---|
| Managed IT Services | 1-year initial term, annual auto-renewal | Monthly per-user |
| Managed Security | 1-year initial term, annual auto-renewal | Monthly per-user / per-device |
| Managed Telephony | No lock-in | Monthly per-user |
| Project Work | None — scope-based | Fixed-price or hourly |
| Consulting | None | Hourly, daily, or fixed-scope |
| Procurement | None | Per-order |
Jones Nicholson
Removing friction between data and decisions.
The client
A multi-disciplinary engineering firm with 80 staff across 9 offices in NSW and QLD.
The friction
Jones Nicholson had a wealth of information across the organisation but was relying on manual administration to collate it. Business users lived in Excel. Project management ran through Total Synergy. Reporting came from multiple vendors. Every stakeholder leaned on IT to extract insight from data — strategic friction layered on operational friction. Managing Director Mark Molloy wanted a self-sufficient environment where operational performance and customer behaviour could be understood in real time.
What we did
Implemented Microsoft Power BI connected to an on-premises SQL Server Analysis Services cube containing 10 million rows of data, refreshed in near-real time. Using in-memory technologies in SQL Server 2016, staff and managers can now surface insights across regions and departments in under two seconds. Manual reporting was replaced with bespoke, self-service, real-time reports.
The result
Jones Nicholson now creates data-rich reports with predictive analytics and real-time alerts. The organisation became more reactive, more proactive, and more profitable.
Ready to remove some friction?
A 30-minute call. No pitch, no obligation. We’ll listen, ask a few questions, and tell you whether we can help.
Get started →